Frequently Asked Questions

Everything you need to know about shopping with MIDI Store

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard), Mada, Apple Pay, and cash on delivery for selected regions.

How long does shipping take?

Shipping typically takes 3-5 business days within major cities and 5-7 business days for other regions. You will receive a tracking link as soon as your order is dispatched.

Can I return or exchange a product?

Yes, we offer a 7-day return and exchange policy. Items must be in their original packaging, unused, and include all original tags and invoices.

How can I track my order?

Once your order is shipped, we will send you an email and SMS with a tracking number and a link to the courier's website to monitor your delivery status.

Are the products on MIDI Store authentic?

Absolutely. At MIDI Store, we guarantee that all our products are 100% authentic and sourced directly from official distributors and reputable manufacturers.

Do you offer international shipping?

Currently, we ship primarily within the local region. Please contact our customer support team for specific inquiries regarding international delivery options and rates.